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How can I track my order?

You will receive a shipping confirmation email with a tracking link once your order has been dispatched. You can use this link to monitor the status of your shipment.

What is the estimated shipping time?

Shipping within Germany typically takes about 2-3 business days. For orders within the EU, shipping time is usually 3-7 business days. During peak periods, shipping may take slightly longer.

What are the shipping costs?

Shipping within Germany is free of charge. For international orders, shipping costs will be calculated and displayed during checkout.

Where can I find information about my order status?

You will receive an order confirmation email with a tracking link once your product has been shipped.

Can I cancel my order?

You can cancel your order at any time before it has been shipped. Please contact our customer service for assistance.

How does the return process work?

If you are not satisfied with your product, you can return it to us within 14 days. Please send the product to the following address:

Kayaalp Enes and Celik Baran GbR

Glattbacher Str. 11

63741 Aschaffenburg Germany

Who bears the cost of return shipping?

Customers are responsible for the cost of return shipping.

When will I receive my refund?

Once we receive your return, we will process the refund within 14 days.

Can I change the delivery address after placing the order?

No, it is not possible to change the delivery address after the order has been placed. Please carefully review the delivery address during the ordering process.

Is there a minimum order value?

No, there is no minimum order value.

How can I contact customer service?

You can contact us anytime via email or through the contact form on our website. Our customer service team will respond promptly to your inquiry.